Account & support
GPU rental identity verification: when and why we ask
Most orders need only an email address and a payment. When we do ask for more, we tell you exactly what is needed and why.
On this page
GPU rental identity verification is the exception at FullGPU, not the rule: most orders need only an email address and a payment. We may ask for more in a few specific cases, such as large orders, signs of fraud or a possible sanctions match. When we do, we tell you exactly what we need and why, and we keep the request proportionate.
Why we may ask at all
GPU capacity is valuable, and it is subject to export control and sanctions rules. Our acceptable use policy does not allow activities that breach those laws, or providing the service to sanctioned persons or destinations. Verification in specific cases is how we meet those obligations while keeping ordinary orders simple.
When we may ask
- Large orders, such as several 8-GPU servers or rack-scale systems.
- Signals of fraud or payment risk.
- A possible match during sanctions screening.
- When the law or a payment provider requires it.
These cases apply whatever payment method you choose, card or crypto.
What we may ask for
- Company details and registration.
- The identity of the person placing the order.
- Proof of address.
- A short description of the intended use.
The description of intended use can be short, a sentence or two such as "fine-tuning and serving open-weight language models for our internal tools". We tell you exactly which of these we need and why. If you are planning a large order, you can include your company details and a short description of the intended use in your request through the contact form, which can save a round of questions.
How verification affects delivery
We review promptly and tell you the outcome as soon as the review is complete. Your delivery date is confirmed once verification is done, and from then on the usual commitment applies: if we miss that date, you can cancel for a full refund. See delivery and provisioning for the full order flow. If verification is required and not completed, we may decline the order.
What happens to your information
Verification information is used only for this purpose, protected, and kept no longer than the law requires, as described in our privacy policy. Depending on where you live, you can also ask to access, correct or delete your personal data. The full rules for verification are in our verification policy.
Frequently asked questions
Do I need to verify my identity to rent a GPU server?
Usually not. Most orders need only an email address and a payment. We ask for more only for large orders, fraud or payment risk, a possible sanctions match, or when the law or a payment provider requires it.
Will verification delay my server?
Your delivery date is confirmed once verification is done. We review promptly and tell you the outcome as soon as the review is complete.
What do you do with my verification documents?
We use them only for verification, protect them, and keep them no longer than the law requires, as described in our privacy policy.
Still stuck?
Send us the details — server IP, what you ran and any error output. An engineer replies 24/7.