What happens to my data after cancellation?

“What happens to my data after cancellation?” Your server stays available until the end of the month you paid for. After that, it is decommissioned and its disks are securely erased. We do not back up local storage unless agreed in writing, so anything you have not copied elsewhere by then cannot be recovered. Personal data such as billing records is handled separately, under our privacy policy.

What happens, step by step

1. You cancel by contacting support before your next renewal date; see how to cancel. You are not charged again.
2. Your server keeps running until the end of the paid month, with the same access as before. Use this time to copy your data.
3. The server is decommissioned when the paid period ends.
4. Its disks are securely erased before the hardware is used again, so your data never meets the next tenant.
5. Your customer and billing records are kept as described in our privacy policy (see below).

Back up first

Local storage is not backed up by us unless agreed in writing. That is true throughout your rental, but it matters most at the end. Copy datasets, checkpoints, logs and configuration to storage you control, for example with rsync over SSH, run from the machine that receives the copy:

rsync -aP root@SERVER_IP:/data/ ./backup/

Then compare checksums on both sides, for example with sha256sum, before the end of your paid month. Our NVMe storage guide covers local storage on your server.

Start early. At 1 Gbit/s, copying 2 TB takes roughly four and a half hours, and your own connection may be slower. Copying data off the server counts as outbound traffic, which is included up to 20 TB per month on single-GPU plans and 50 TB on 8-GPU servers; see bandwidth and egress.

Secure erasure

Once a server is decommissioned, its disks are securely erased before the hardware goes to another customer. We cannot restore anything after that point.

While your rental runs, you keep all rights to the data you store, and we do not access it except when necessary to operate or repair the service at your request, or when required by law. These rules are in sections 8 and 10 of our terms of service.

Your personal data

Personal data we hold about you, such as billing records, is kept separately from your server and follows our privacy policy:

• Customer and billing records: for the duration of the contract, then as long as required by accounting and tax law.
• Requests that did not lead to an order: 24 months after our last exchange.
• Web server logs: 30 days.
• Stock alert subscriptions: until you unsubscribe.

Depending on where you live, you can ask to access, correct, delete or export your personal data. Send your request through the contact form; we answer within one month.