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Plain answers about billing, crypto payments, delivery, upgrades, refunds and policies. Our engineers are available 24/7 for anything else.
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Billing & payments
- How GPU server billing works How GPU server billing works at FullGPU: one flat USD price per month, paid in advance, no setup or egress fees, and renewal reminders. See the details.
- Pay for GPU server with crypto Pay for GPU server with crypto: Bitcoin, Lightning, ETH, USDT, USDC or Litecoin at the USD price, with the rate locked at checkout. See each step.
- Your GPU server invoice and VAT Your GPU server invoice and VAT, explained: an invoice for every payment, your company details and VAT number on it, card or crypto alike. Here is how.
- Our GPU rental refund policy, explained Our GPU rental refund policy, simply put: full refund if we miss your delivery date, no charge after you cancel, and SLA credits. See how refunds are paid.
- GPU server SLA credits: how they work GPU server SLA credits explained: 99.9% monthly availability, credits of 10% to 100% of the monthly fee, what counts as downtime and how to claim one.
Orders & servers
- How long to get a GPU server How long to get a GPU server: in-stock servers get the earliest slot and your delivery date is confirmed in writing before you pay. Missed? Refund.
- How to upgrade GPU server plans and make changes Upgrade GPU server plan mid-month: upgrades apply right away with a prorated charge, smaller plans at your next renewal, subject to stock. See how to ask.
- GPU server bandwidth and egress fees GPU server bandwidth and egress fees at FullGPU: 20 TB or 50 TB of outbound traffic per month, inbound not counted, no egress fees. See what counts.
- What happens to my data after cancellation? What happens to my data after cancellation? Your GPU server runs until the paid month ends, then its disks are securely erased. Back up first: here is how.
Account & support
- How to cancel GPU server rentals Cancel GPU server rental any month with no fee: contact support before your renewal date and your server runs to the end of the paid month. See the steps.
- GPU rental identity verification: when and why we ask GPU rental identity verification at FullGPU: most orders need only an email and a payment. See when we may ask for more, what we ask for, and why.
- GPU server support: how to reach our engineers GPU server support at FullGPU runs 24/7 and is handled by engineers. See how to reach us and what to send, from nvidia-smi output to Xid errors.
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Still need help?
- Talk to an engineerSizing, setup or an issue with a server: our engineers are available 24/7.Contact support
- DocumentationGuides to connect, set up drivers, containers and frameworks, and secure your server.Open
- System statusCurrent status of ordering, provisioning, servers, network and support.Check status